VP, Revenue Operations

AI-Powered Enterprise Technology | Profitable & Growth-Backed | Remote (U.S.)

Location: Remote (U.S.)

Reports To: Chief Customer Officer

Compensation: $210,000 – $270,000 base + bonus

The Company

Our client is a fast-growing, profitable B2B SaaS company that has spent two decades building a category-defining AI and automation platform for enterprise IT and network operations teams. The platform creates a live, intelligent model of an organization's technology environment, enabling automated troubleshooting, proactive monitoring, and dramatically faster issue resolution — replacing slow, manual processes with AI-driven observability across complex, multi-vendor infrastructure.

The company's technology is trusted by many of the world's most recognizable enterprises, particularly in financial services, healthcare, energy, government, and telecommunications, where uptime and network complexity are mission-critical. It recently took on a significant growth investment from a leading global investment firm at a valuation in the hundreds of millions of dollars — capital being deployed to accelerate innovation, expand internationally, and scale go-to-market. The business enters this next chapter debt-free, cash-rich, and profitable, with a refreshed leadership team driving an ambitious growth agenda.

The Opportunity

This is a chief-operator role for the go-to-market engine — reporting directly to the Chief Customer Officer and holding a genuine seat at the revenue leadership table, not a supporting function. The right person has operated a GTM organization at real scale, understands what a world-class revenue operations function looks like, and is ready to build one from the ground up across Sales, Marketing, Customer Success, and Partners.

You will build the systems, analytics, and processes that accelerate seller productivity, protect gross retention, and give leadership the visibility to make confident go-to-market decisions — while shaping incentive design, enablement programs, and a program office that keeps the company's top strategic priorities moving.

Key Responsibilities

• Own the revenue operating model — drive the annual operating plan, quarterly forecasts, and weekly cadence across the full GTM organization; establish the single source of truth on revenue performance, pipeline health, and GTM productivity for executive leadership.
• Lead revenue strategy, data & analytics — own annual planning, quota-setting, capacity modeling, and territory design; build and leverage revenue data science capabilities (propensity-to-close models, churn prediction, expansion analytics) to inform every major GTM decision.
• Run business operations across Sales, Marketing, CS, and Partners — provide embedded ops support to every GTM segment: deal-qualification hygiene and deal inspection with Sales, marketing technology and pipeline attribution with Marketing, health scoring and renewal forecasting with Customer Success, and deal registration and fund governance with channel partners.
• Govern GTM systems & tools — own the full revenue technology stack (CRM, conversation intelligence, forecasting, sales engagement, enablement, quoting, partner management, and customer success platforms) along with the automation and AI capabilities built on top of it.
• Drive revenue enablement — ensure every seller, SE, and CSM reaches full productivity within roughly six months; own structured sales-methodology and messaging programs, PoC methodology, partner readiness, content strategy, and coaching through conversation intelligence.
• Run deal desk, pricing & contracts — own deal structuring, discounting guardrails, quote-to-cash, contract lifecycle management, and renewal commercials in partnership with Finance and Legal.
• Design compensation and lead the GTM program office — build incentive plans that drive the right behaviors, administer them cleanly, resolve disputes with authority, and run the cross-functional program office managing the company's top strategic initiatives from decision to execution.

Who You Are

• 10+ years in Revenue Operations at a B2B SaaS or enterprise technology company, with meaningful time as a senior operator rather than a functional contributor.
• Experience running a GTM operations function at real scale and complexity, not just supporting one.
• Demonstrated ownership of forecasting, annual planning, quota-setting, and territory design — ideally having led a transition off manual or spreadsheet-based processes.
• Comfort leading across multiple GTM Ops disciplines simultaneously; this role spans several pillars and requires breadth as well as depth.
• Direct experience with compensation plan design and administration, including incentive structure, crediting rules, dispute resolution, and comp system operations.
• Strong analytical and data fluency — able to build revenue models, interpret pipeline data, and lead a data science and analytics function.
• Familiarity with the modern revenue tech stack, including CRM, conversation intelligence, forecasting/pipeline management, sales engagement, CPQ, partner relationship management, and customer success platforms.
• Excellent cross-functional influence — able to drive change through Sales, Marketing, CS, Finance, and Legal without relying solely on direct authority.
• A structured, value-based sales methodology certification (e.g., MEDDPICC, Command of the Message) or deep familiarity with similar frameworks is a plus.
• Experience building a GTM engineering or revenue automation capability, and/or exposure to channel/partner operations, is an additional plus.

Why Top Performers Are Excited About This Role

• A genuine seat at the revenue leadership table, reporting directly to the Chief Customer Officer.
• A profitable, debt-free business backed by a significant growth investment from a leading global investment firm.
• Broad, high-visibility mandate spanning Sales, Marketing, Customer Success, and Partner Operations.
• The chance to build a best-in-class revenue operations function from a position of real financial strength.
• An enterprise customer base spanning many of the world's most recognizable brands.
• Competitive base, bonus, and full benefits.

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